J.D. Power: HealthPartners ranks No. 1 in member satisfaction in
Minnesota-Wisconsin Region
The health plan received the highest ranking in the region in coverage and benefits and customer service
BLOOMINGTON, Minn. – For the fourth year in a row, HealthPartners is the highest-ranked health plan in overall satisfaction in the Minnesota-Wisconsin Region, according to the J.D. Power 2021 U.S. Commercial Member Health Plan Study.
“We’re honored that our members have recognized us. Every interaction with our members and patients is an opportunity to earn their trust,” said HealthPartners President and CEO Andrea Walsh. “By offering care and coverage that’s simple and affordable, by creating connections, anticipating needs and being easy to use, we’re focused on ensuring our members and patients have an exceptional experience with us, every time.”
Based on responses from 32,066 commercial health plan members, HealthPartners scored highest in the region in four out of six factors evaluated by the study, including coverage and benefits, customer service, information and communication and billing and payment.
Notably, HealthPartners’ overall member satisfaction index is 21 points higher than the region’s average.
The annual J.D. Power study measures satisfaction among members of 150 health plans in 22 regions throughout the United States. It examines member satisfaction and engagement, as well as six key factors including billing and payment; cost; coverage and benefits; customer service; information and communication; and provider choice.
About HealthPartners
HealthPartners is the largest consumer-governed, non-profit health care organization in the nation with a mission to improve health and well-being in partnership with members, patients and the community. For more information, visit healthpartners.com.