Decision support

Decision Support is a way to help you make decisions that are important to you. It is especially helpful for patients facing decisions about newly diagnosed conditions or chronic diseases.

Use these resources on your own or with our help, to make a confident choice you’ll feel good about.

Simple and easy to use.

Decision Support can be used for any health decision. Some examples include:

• Should I have surgery or physical therapy for knee pain?
• Do I continue working while I have chemotherapy?
• I need to do something about my low back pain – but what?

Here’s how someone with low back pain might use Decision Support resources:

Look up health topics to make an informed decision.

Search “low back pain” and click on the links that interest you most.

Make smart decisions regarding your health care and understand your options.

Click “Decision Points about treatments and other issues” for low back pain treatment options.

Use this tool to learn about your decision-making needs and to plan next steps.

Organize and compare the things that are important to you as you consider your options for low back pain.

The Ottawa Personal Decision Guide is a tool you can use to help you:

You can use this tool independently, or you can contact a HealthPartners member advocate trained to help coach you through this guide.

For more information about the Ottawa Decision Guide, visit the Ottawa health research institute’s website.

Speak with a trained member advocate for personal support.

Call to speak with HealthPartners’ trained member advocates and get the information and support you need to make your decision. HealthPartners has more than 200 staff members — including case managers, care managers, health coaches and nurse navigators — trained to coach members with Decision Support.

For personalized support for low back pain, talk with a Nurse Navigator who’s specially trained to help with health care decisions.

Call the Member Services number on your Member ID card and ask to speak with a nurse navigator. You can also call 952-883-5000 or 800-883-2177. Our member advocates are available Monday through Friday, 7:30 a.m. to 6 p.m., Central time.

For more information on using the Decision Support tools, visit our FAQ.