Hospital-level care at home for acute illnesses

Your care team will be made up of a variety of experienced clinicians, including:

• Hospital physicians
• Community paramedics
• Registered nurses
• Pharmacists
• Lab technicians

Even though you’re at home, you’re still considered a hospitalized patient for the duration of the program. This means that your care team will need you to follow a few guidelines during your treatment in order to streamline your care:

• Go directly home from the hospital.
• Stay at home until you're discharged from the program.
• Don't do any physical activity that takes a lot of effort, such as lawn care or strenuous exercise.
• Leave on all wristbands from the hospital until you're discharged from the program.
• Take only the medications prescribed and provided by the HealthPartners Hospital@Home team.

To help your home visits go smoothly, be prepared to:

• Answer your phone when a care team member calls. Keep in mind that the call may come from an unlisted or unfamiliar phone number.
• Provide necessary information on how to access your home, as well as the names and phone numbers of other people to contact in case you can't be reached by phone.
• Answer your door when the care team member arrives. They'll identify themselves as part of the HealthPartners Hospital@Home team.
• Put any pets in a kennel or a separate room if requested.

If you have questions about your scheduled visits or any other part of your care, you can call the HealthPartners Hospital@Home care line at 952-853-8797. Identify yourself as a HealthPartners Hospital@Home patient, and a nurse will review your information and connect you to another member of your care team if necessary.

Call 911 if you have chest pain, shortness of breath or if your condition is quickly getting worse.

Just like when you’re in the hospital, home-based care and therapeutic services will be paused until you’re discharged from HealthPartners Hospital@Home. If you have questions about getting or resuming these services, talk with your care team.

The cost of the HealthPartners Hospital@Home program depends on your insurance coverage and which services you receive.

You can get a cost estimate for HealthPartners Hospital@Home services by calling 844-977-COST (2678) between 8 a.m. and 5 p.m. Monday through Friday.

If you have questions about paying for services that aren’t covered by your insurance, call HealthPartners Patient Financial Services at 952-993-7672.