The health of your business closely depends on the health of your workforce. A focused commitment on employee health can deliver sustainable, long-term value – for both your company and your employees. And among a rapidly changing world and labor force, maintaining good employee health while protecting your business’s bottom line is more important than ever.

To do this, some companies choose what seems to be the easiest answer: a focus on reactive health solutions that manage high-cost claims and “sick care.” But this approach misses a huge opportunity to address costly conditions before they develop or worsen.

We’ve found that when companies proactively take advantage of supporting employee well-being with solutions tailored to their diverse and unique workforces, they’re rewarded with healthier employees who actively use their health plan’s services, programs and tools. With proven processes and practical solutions that deliver real-world results, we’ll partner with you to design a custom approach that works best for your company and employees.

Having a range of workforce health and well-being solutions is important. But do yours partner to meet the needs of your employees along their care experience curve journeys? We’ve found that when employee health solutions and benefit plans work together – supported by aligned teams, technology and processes – they consistently deliver the results necessary to prevent high-cost visits.

That’s why our solutions follow evidence-based population health metrics – backed by our HealthPartners Institute. Our research seeks to understand the reasons behind today’s health care patterns, asking important questions like: Why do some people get particular diseases? What keeps people from taking their medication? What factors are leading to diagnoses of depression? What’s causing certain hospitalizations?

We search for answers with a holistic view of both physical and mental health, capturing claims and clinical data alongside factors like social determinants, life satisfaction measures and healthy lifestyle behaviors – issues that can create gaps in care and inequalities in treatment when overlooked.

This comprehensive framework informs every aspect of how we bring our health solutions together. Our robust analytics and predictive modeling help ensure that we’re reaching out to and supporting our members with meaningful interventions before health issues become larger problems.

Everyone on our health plan teams – from Member Services to our care navigators to our disease and case management teams – seamlessly partners to create healing relationships for every member, every day.

It’s a process that starts well before a claim arrives to us from the doctor’s office. Instead, it happens right when a need occurs, in real time, as our teams and predictive algorithms identify crucial care times in a member’s health journey. For example:

• When there’s an emergency care visit or hospitalization, a new diagnosis or medication prescribed, or other health risk identified in electronic health records (EHRs)
• When a health assessment identifies a rising health risk like hypertension, obesity or substance use
• When there’s a need for a preventive screening based on demographic data or health histories

When we see these opportunities, our multichannel, personalized approach reaches members in ways that are meaningful to them. Convenient, tailored outreach tactics connect them to tools, resources and support via their preferred communication method and easy-to-use online account. We carefully use our existing claims, demographic and health history data to ensure all outreach is relevant, relatable, responsive and – most importantly – effective.

Our proactive approach to better employee health and lower costs also includes what could be the most vital collaboration of all: partnerships with doctors, nurses, specialists and caregivers.

Many health plans simply incentivize doctors to better manage conditions and improve health outcomes. Those strategies matter, but we’ve found it takes deeper engagement to drive the approaches necessary for meaningful improvement. That’s why our health plan teams serve as an extension of an employee’s care team, working directly with providers to give support before, during, after and between doctor visits.

A key part of this relationship involves using EHR technology to work together with care teams. Our EHR connections to local, regional and national health systems make it easier to communicate and collaborate about each member’s needs in real time. That helps us sooner understand care patterns and potential rising risks, resulting in treatment plans that better align our members, their plans and their care teams.

Then, our condition and case management nurses establish a shared, trusted partnership alongside the employee and their care team. We help the employee better understand their condition, make better treatment decisions, improve self-management and education, and facilitate community referrals. Members are always placed firmly at the center of our communication – we use motivational interviewing and clinical decision-making techniques to holistically identify needs and help them meet their goals.

It all results in action that proactively addresses potential care gaps and offers health equity. Plus, relationships that help employees return to better health (and the workplace) sooner.