Contact us for Providers
For access to secure website:
Select a subject below for contact information.
Claims
Questions about claims status, appeals and payments, authorization and general coding (not how to bill).
Save time by using our secure Claim Status Inquiry tool. Sign in
Resources
Submit a claim appeal
Submit a claim adjustment
Submit a claim attachment
Submit a claim inquiry
Medical claim policies
| Product | Phone | Fax | Hours |
|---|---|---|---|
| Commercial | 952-967-6633 / 866-429-1474 | 651-265-1230 | M-F, 8am-4pm CT |
| Senior and Public | 952-883-7699 / 888-663-6464 | 952-883-7666 | M-F, 8am-4pm CT |
| Dental | 651-265-1000 / 800-642-1323 | 651-265-1001 | M-F, 8am-4pm CT |
| Medical Claims | Dental Claims |
|---|---|
| HealthPartners Claims |
HealthPartners Dental Claims Department |
| PO Box 21024 | PO Box 211532 |
| Eagan, MN 55121 | Eagan, MN 55121 |
Coverage and benefits
Questions about benefits, eligibility, medical policies, member appeals, finding care outside of service area or your participation in a specific HealthPartners network/product/member plan.
Save time by using our online Eligibility Inquiry tool. Sign in
Hours
Monday - Friday
9 a.m. to 4 p.m., CT
| Product | Phone | Fax | TTY |
|---|---|---|---|
| Commercial | 952-883-5000 / 800-883-2177 | 952-883-5666 | 952-883-5127 / 888-850-4762 |
| Medicare Cost | 952-883-7979 / 800-233-9645 | 952-883-7666 | |
| Medicare Advantage | 888-360-0544 | 952-883-7333 | |
| MN Health Care Programs (MHCP) | 952-967-7998 / 866-885-8880 | 952-883-7666 |
Contracting and Payer Relations
Questions about a contracting request status, your medical contract, tax id/billing npi/business ownership changes, contract language, administrative requirements, reimbursement, authorization rules, escalated service or CIGNA issues, or specific questions about doing business with HealthPartners.
View/update your clinic and practitioner information that HealthPartners markets using Provider Data Profiles. Sign in
Submit an inquiry to contracting and payer relations
| Phone | Fax | |
|---|---|---|
| Provider Contracting & Payer Relations | 952-883-5589 / 888-638-6648 | 952-853-8848 |
Other resources
Join our network
Check status of a medical or behavioral health contract request
Process for a medical or behavioral health contract request
Subscribe to FastFacts newsletter
Find Specialty Provider Contacts
Find Primary Care Provider & Hospital Contacts
Find Surgery Centers/Ancillary Provider Contacts
Credentialing
Check on the status of existing credentialing requests. Providers must already be contracted or working for a contracted provider to start the credentialing process.
Submit a credentialing inquiry
| Phone |
|---|
| 952-883-5755 / 866-630-0188 |
Other resources
More about credentialing, visit credentialing and enrollment
Dental administration and contracting
Contact with questions about dental contract, reimbursement or escalated service issues.
- Submit a dental inquiry
- Sign in and password help for existing accounts
- Registration FAQ
- Email an inquiry to Dental Contracting
| Phone | Fax | |
|---|---|---|
| Dental Network Contracting | 952-883-5168 | 952-883-5160 |
| Dental Provider Relations | 952-883-6163 | 952-883-5160 |
Other resources
Become a participating dental provider with HealthPartners
Medical management
| Type of care | Phone | Fax |
|---|---|---|
| General Medical Mgmt | 952-883-7888 / 877-499-7888 | 952-853-8713 |
| Disease & Case Mgmt | 952-883-5469 / 800-871-9243 | 952-853-8745 |
| Inpatient Case Mgmt | 952-883-6277 / 800-255-1886 x36277 | 952-853-8748 |
| HealthPartners Connect | 952-883-5469 / 800-871-9243 | 952-853-8745 |
| Hospital admission notification | 952-883-6400 / 800-316-9807 | 952-853-8705 |
Prior authorization program
Prior authorization for services such as: procedures, habilitative, rehabilitation, skilled nursing facility, home care, hospice, personal care attendant, and dme. See prior authorization list for details.
952-883-6333 / 888-467-0774
Behavioral health
Join our behavioral health network
| Phone | Fax | |
|---|---|---|
| Prior authorization | 952-883-7501 / 866-669-3856 | 952-853-8830 |
| Personalized Assistance Line (PAL) | 952-883-5811 / 888-638-8787 |
Quality measurement and improvement
Questions about quality improvement, Clinical Indicators, HEDIS, medical practice guidelines, site surveys, complaint reporting or At Risk Registry program.
Email an inquiry to Quality Management
| Phone | Fax |
|---|---|
| 952-883-6240 | 952-853-8735 |
Other resources
Quality and cost assessment information
Quality and measurement
Pharmacy administration
Questions about formulary exceptions or equivalents, specialty pharmacy and MTM programs.
Submit an inquiry to pharmacy administration
| Hours | Phone | Fax |
|---|---|---|
| Monday - Friday 7 a.m. to 6 p.m., CT |
952-883-5813 / 800-492-7259 | 952-853-8700 / 888-883-5434 |
Other resources
Formulary information
MTM program information
Pharmacy services
e-Services
Questions about electronic claims submission, remittances, eligibility and EFT/ACH.
Submit an electronic transaction inquiry
| Hours | Phone |
|---|---|
| Monday - Friday 8 a.m. to 4 p.m., CT |
952-883-7505 x3 / 855-699-6694 |
Other resources
Approved clearinghouses & Payer IDs
Electronic funds transfer (EFT)