For questions about claims status, appeals and payments, authorization and general coding (not how to bill).

Did you know? You can use your provider portal account to access many self-service claims and payments tools, including:

If you don’t have a provider portal account yet, you can register now.

For questions about benefits, eligibility, medical policies, member appeals, finding care outside of service area or your participation in a specific HealthPartners network, product or member plan.

For questions about a contracting request status; your medical contract; tax ID, billing NPI or business ownership changes; contract language; administrative requirements; reimbursement; authorization rules; escalated service or CIGNA issues; or specific questions about doing business with HealthPartners.

Monday – Friday, 9 a.m. to 4 p.m. CT

952-883-5589 (TTY 711)
888-638-6648 (TTY 711)
952-853-8848 (fax)

Check on the status of existing credentialing requests. Providers must already be contracted or working for a contracted provider to start the credentialing process.

952-883-5755 (TTY 711)
866-630-0188 (TTY 711)

For questions about dental contracts, reimbursements or escalated service issues.

Prior authorization for services such as procedures, habilitation, rehabilitation, skilled nursing facility, home care, hospice, personal care attendant and DME. See our coverage criteria for more details.

952-883-6333 (TTY 711)
888-467-0774 (TTY 711)

For questions about quality improvement, clinical indicators, HEDIS, medical practice guidelines, site surveys, complaint reporting or At-Risk Registry program.

952-883-6240 (TTY 711)
952-853-8735 (fax)

For questions about formulary exceptions or equivalents, specialty pharmacy and MTM programs.

Monday – Friday, 7 a.m. to 6 p.m. CT

952-883-5813 (TTY 711)
800-492-7259 (TTY 711)
952-853-8700 (fax)
888-883-5434 (fax)

For questions about electronic claims submission, remittances, eligibility and EFT/ACH.

Monday – Friday, 8 a.m. to 4 p.m. CT

952-883-7505 (TTY 711) ext. 3
855-699-6694 (TTY 711)

HealthPartners Payer ID: 94267