Contact information for providers
Need help accessing our provider portal?
If you’re a member or patient, visit
Choose a category to see contact information
For questions about claims status, appeals and payments, authorization and general coding (not how to bill).
Other claims resources
Commercial
Monday – Friday, 8 a.m. to 4 p.m. CT
651-265-1230 (fax)
Senior and public
Monday – Friday, 8 a.m. to 4 p.m. CT
952-883-7666 (fax)
Dental
Monday – Friday, 8 a.m. to 4 p.m. CT
651-265-1001 (fax)
Medical claims
HealthPartners Claims
P.O. Box 21024
Eagan, MN 55121
Dental claims
HealthPartners Dental Claims Department
P.O. Box 211532
Eagan, MN 55121
For questions about benefits, eligibility, medical policies, member appeals, finding care outside of service area or your participation in a specific HealthPartners network, product or member plan.
Commercial
Monday – Friday, 9 a.m. to 4 p.m. CT
952-883-5666 (fax)
Medicare Cost
Monday – Friday, 9 a.m. to 4 p.m. CT
952-883-7666 (fax)
Medicare Advantage
Monday – Friday, 9 a.m. to 4 p.m. CT
952-883-7333 (fax)
Minnesota Health Care Programs (MHCP)
Monday – Friday, 9 a.m. to 4 p.m. CT
952-883-7666 (fax)
For questions about a contracting request status; your medical contract; tax ID, billing NPI or business ownership changes; contract language; administrative requirements; reimbursement; authorization rules; escalated service or CIGNA issues; or specific questions about doing business with HealthPartners.
Contact provider contracting and payer relations
Monday – Friday, 9 a.m. to 4 p.m. CT
952-853-8848 (fax)
Other resources
Check on the status of existing credentialing requests. Providers must already be contracted or working for a contracted provider to start the credentialing process.
Contact credentialing
Other resources
For questions about dental contracts, reimbursements or escalated service issues.
Dental provider relations
952-883-5160 (fax)
Other resources
Inpatient case management
952-853-8748 (fax)
Hospital admission notification
952-853-8705 (fax)
Prior authorization program
Prior authorization for services such as procedures, habilitation, rehabilitation, skilled nursing facility, home care, hospice, personal care attendant and DME. See
For questions about quality improvement, clinical indicators, HEDIS, medical practice guidelines, site surveys, complaint reporting or At-Risk Registry program.
Contact quality measurement and improvement
952-853-8735 (fax)
Other resources
For questions about formulary exceptions or equivalents, specialty pharmacy and MTM programs.
Contact pharmacy administration
Monday – Friday, 7 a.m. to 6 p.m. CT
952-853-8700 (fax)
888-883-5434 (fax)
Other resources
For questions about electronic claims submission, remittances, eligibility and EFT/ACH.
Contact e-Services
Monday – Friday, 8 a.m. to 4 p.m. CT